--- title: What Do I Do If My Items Are Damaged In Shipment? description: If possible, check the contents of your shipment in the presence of the person delivering the merchandise to see if any item is damaged. --- [Skip to content](https://help.oerparts.com/what-do-i-do-if-my-items-are-damaged-in-shipment#main-content) English Show submenu for translations [![oer-logo.png\]](https://help.oerparts.com/hs-fs/hubfs/OER%20Logo/oer-logo.png?height=46&name=oer-logo.png)](https://www.oerparts.com/) Open main navigation Close main navigation - English Show submenu for translations - [Go to www.oerparts.com](https://www.oerparts.com/) [Go to www.oerparts.com](https://www.oerparts.com/) Search our helpful articles below. - There are no suggestions because the search field is empty. 1. [OER Help Center](https://help.oerparts.com/?hsLang=en) 2. [General](https://help.oerparts.com/general?hsLang=en) # What Do I Do If My Items Are Damaged In Shipment? ## If possible, check the contents of your shipment in the presence of the person delivering the merchandise to see if any item is damaged. ![damage\_claims](https://help.oerparts.com/hs-fs/hubfs/Imported%20images/damage_claims.png?width=219&height=192&name=damage_claims.png) **Damaged, Defective, or Incorrect Merchandise** Returns are accepted only for merchandise received damaged, defective, or incorrectly shipped by OER®. Incorrect merchandise must be reported within thirty (30) days of the original invoice date. Shortages and shipping damage are subject to the two-day reporting period under Shortages and Shipping Damage, and manufacturing defects are covered by the Product Guarantee. **Return Authorization** All returns require prior authorization from OER® Customer Service and a valid Return Merchandise Authorization (RMA) number, and the original invoice number must be provided. Returns without an RMA may be refused. All authorized returns are subject to OER® inspection and approval. **Merchandise Condition** Merchandise that has been installed (or for which installation has been attempted), painted, modified, altered, used, or otherwise rendered non-resalable is not eligible for return and will be sent back to the distributor at the distributor's expense. Defects discovered after installation are handled under the Product Guarantee. **Freight and Resolution** Distributors are responsible for return freight charges unless the claim involves a verified OER® shipping error or approved damaged or defective merchandise. Approved claims are resolved by replacement or correction of the order, as determined by OER®. **Limitation of Liability** OER® shall not be liable for incidental, indirect, special, or consequential damages arising from the purchase, installation, use, or failure of any product, including lost profits, vehicle downtime, or related expenses. OER® is not responsible for damage or discoloration resulting from the use of chemical products, including cleaners, waxes, polishes, and paints. To the extent permitted by law, OER®'s total liability for any product-related claim shall not exceed the original purchase price of the product involved. - [General](https://help.oerparts.com/general?hsLang=en) - [Ordering](https://help.oerparts.com/ordering?hsLang=en) - [Shipping](https://help.oerparts.com/shipping?hsLang=en) - [Terms and Conditions](https://help.oerparts.com/terms-and-conditions?hsLang=en) - [Privacy & Accessibility](https://help.oerparts.com/privacy-accessibility?hsLang=en) - [Pricing](https://help.oerparts.com/pricing?hsLang=en) [![OER\_Logo\_Blk](https://help.oerparts.com/hs-fs/hubfs/OER%20Logo/OER_Logo_Blk.png?width=108&height=24&name=OER_Logo_Blk.png "OER_Logo_Blk")](http://www.oerparts.com) OER Help Center Copyright © 2026, Original Equipment Reproduction, Inc.