What Do I Do If My Items Are Damaged In Shipment?

If possible, check the contents of your shipment in the presence of the person delivering the merchandise to see if any item is damaged.

After receiving your items, always check the contents of your shipment. We strongly recommend checking the contents in the presence of the person delivering the merchandise whenever possible. In the unlikely event of damage during transit to your items, notify our customer service department during business hours within two (2) business days of receiving your items to ensure a prompt replacement of damaged goods. Accurate instructions will be given on damaged goods replacement.

OER® is NOT responsible for damages, if no notification is given within two business days of receipt of goods (excluding Sundays and holidays). In most cases, OER® will file a claim with the shipping carrier. OER® will not be held responsible for replacing damaged products, and the customer will be responsible to pay for any replacements until the carrier has paid the claim. Please follow these instructions to avoid any problems or miscommunication associated with damaged products and freight claims.