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What Do I Do If Not All Of My Items Were Shipped?

Upon receipt of shipment, always check the contents of your delivery to make sure all the parts were received and that the parts are in great condition.

shortages

Shortages and Shipping Damage

Distributors must inspect all shipments upon delivery. Any visible damage or shortage should be documented and noted on the delivery receipt or truck freight bill of lading before signing.

Shortages, visible damage, and concealed damage must be reported to OER® Customer Service within three (3) days of delivery. Shortage claims received after this period will not be accepted, and damage claims received after this period may be denied. Contact Customer Service immediately to initiate a claim and obtain instructions.

Before reporting a shortage, check all cartons and packaging thoroughly, as smaller items may be packed inside other products or packaging for protection and shipping efficiency.

OER® assumes no liability after this period!