What Is The OER® Returned Merchandise Policy?

All returns must be authorized in advance. Returned products must be in resalable condition. OER® will not accept returns on modified or installed parts, literature and/or printed material, electrical items, stencil kits, and special order items.

returnsReturns for Exchange or Credit:

Merchandise is non-returnable after 30 days from date of invoice. Literature, CD's, video, printed materials, stencil kits, stripe kits, electrical parts, gauges, wiring harnesses, switches, and other various products are non-returnable. There is no guarantee on moving parts such as engines, transmissions, rear ends, steering gears, water pumps, distributors, wiper motors, etc. OER® always recommends professional installation on all products.

  1. Call OER® Toll Free For a Return Authorization Number 
    Contact our Sales and Service Department during regular business hours for a return authorization number. Call toll free 800-955-1511. One of our courteous representatives will help you with any questions you may have concerning the items you wish to return. Our customer service hours are 9:00 AM to 4:00 PM, Monday through Friday Pacific Standard time. We are closed Saturdays, Sundays, and Holidays.
  2. Repackage The Products Carefully 
    We highly recommend using the original box to return your merchandise. However, if the original box is unavailable, use a strong corrugated box to avoid possible freight damage. Add additional packing material to secure the item from movement inside the box. Include a copy of your invoice and tape the box closed. Any item that is not in the original packaging, or not in resalable condition is deemed non-returnable and will be returned at the distributor's expense.
  3. Write The Return Authorization Number On The Outside Of The Box 
    This will enable us to expedite the return process for you. Return the goods to the address listed below.
  4. Select A Carrier Of Your Choice (UPS, FedEx, USPS)
    Insure the package for the total value of product(s). OER® is not responsible for damages that occur due to poor packaging.
  5. Return Shipping Fees
    Upon inspection of the return, you may be eligible for a reimbursement of your shipping costs if the merchandise is found to be defective or was sent incorrectly. Should you choose to use an outside mailing service, be advised that their fees are usually over and above standard ground freight rates. The distributor will only be reimbursed for the OER® discounted ground rate based on the weight of the product. If a receipt is not included, OER® will calculate the freight fee based on current ground rates. 

    Important: OER® is not responsible for damaged or lost packages returned by the distributor. The distributor is responsible to file a claim with the chosen carrier for any damaged or lost merchandise received by OER®.
Return Authorized Product To: Return Authorization Number

OER® Distribution Center

Attention Returns Department

18460 Gothard Street 

Huntington Beach, CA 92648

(US) 1-800-955-1511

Please write the Return Merchandise Authorization number (RMA#) here and on the outside of the box. This number will help expedite your return for faster service.

Product Guarantee

There is no guarantee on moving parts such as engines, transmissions, rear ends, steering gears, water pumps, distributors, wiper motors, etc. If any product is modified, altered, painted, installed or disassembled in any way without the expressed written permission of OER®, the item is non-returnable. OER® always recommends professional installation on all products.

Labor Fees

OER® is not responsible or liable for labor fees associated with the installation, removal, modification, painting, or repair of any product purchased regardless of the circumstances. OER® is not responsible for any damage or discoloration incurred in relation to chemical products being used including cleaners, waxes, polishes, paints, etc.