What Is OER®'s Shipping Policy?

General Shipping Information

All orders are shipped FOB Huntington Beach, California, via UPS, FedEx, USPS, or an approved truck freight carrier unless otherwise specified. Distributors may request a preferred carrier, subject to availability and approval.

Freight collect shipments may require separate payment for merchandise and freight charges, including applicable COD fees.

Expedited Delivery

OER® offers overnight, second-day, and three-day shipping, subject to product availability, carrier service availability, and applicable shipping charges. Expedited service must be requested when the order is placed. Expedited orders received before 1:00 PM Pacific Time may ship the same business day, excluding weekends and holidays.

Truck Freight

Orders too large for standard ground delivery are shipped via common carrier truck freight. All truck freight must be prepaid by credit card, check, or money order unless otherwise authorized by OER®.

Truck freight deliveries must be inspected before the bill of lading is signed, as described under Shortages and Shipping Damage.

Oversize and Overweight Shipping Charges

Shipping charges are based on the greater of a package's actual weight or dimensional weight (the amount of space it occupies), as determined by the carrier's current rates and requirements. Oversize, overweight, or irregularly shaped packages may also incur handling fees and carrier surcharges, which vary by dimensions, weight, destination, shipping method, and carrier.

OER® reserves the right to assess all applicable shipping charges and surcharges, including on products not identified as oversize or overweight in the catalog or online. Shipping rates and carrier surcharges are subject to change without notice.

Drop Shipments

OER® accepts drop-ship orders from authorized distributors, subject to product availability. Orders are shipped directly to the distributor's customer, and all invoices are issued to the distributor. Drop-ship orders are normally processed for shipment within three (3) business days.

A minimum $10.00 drop shipment fee applies to standard ground shipments. Truck freight products are subject to a $25.00 per-item packaging and preparation fee.

Distributors are responsible for providing complete and accurate recipient names, addresses, and delivery information. OER® is not responsible for shipments sent to an incorrect address supplied by the distributor.

Merchandise returned by a distributor's customer must be sent to the distributor, not to OER®. OER® will not accept or replace merchandise returned directly by the distributor's customer. All claims involving drop-shipped merchandise must be submitted by the distributor under the Returns and Product Guarantee terms.

International Orders

All international orders must be prepaid before shipment. Freight charges vary by destination, shipment dimensions, weight, and carrier requirements; contact the OER® Sales Department for shipping instructions and freight estimates. Customs duties, import taxes, brokerage fees, and other destination-country charges are the distributor's responsibility.

USMCA documentation may be requested for qualifying shipments to Canada and Mexico. Distributors shipping merchandise across these borders should notify OER® when placing the order so that applicable documentation can be provided.

Shortages and Shipping Damage

Distributors must inspect all shipments upon delivery. Any visible damage or shortage should be documented and noted on the delivery receipt or truck freight bill of lading before signing.

Shortages, visible damage, and concealed damage must be reported to OER® Customer Service within two (2) days of delivery. Shortage claims received after this period will not be accepted, and damage claims received after this period may be denied. Contact Customer Service immediately to initiate a claim and obtain instructions.

Before reporting a shortage, check all cartons and packaging thoroughly, as smaller items may be packed inside other products or packaging for protection and shipping efficiency.